Saturday, September 20, 2025

Saturday, September 20, 2025

Tonight's picture was taken in September of 2003. Mattie was a year and a half old. That day, we took out his ride-on fire engine into our commons area. This commons area was a God sent in the city because it was fully enclosed and secure. It was in this space that Mattie learned to walk, run, fly a kite, bicycle ride, and of course drive Speedy Red. Though this fire truck was something Mattie could sit on, he NEVER did! He either pushed it by the handle or incorporated into his play schemes. I can't tell you how many times it got hosed down and washed by Mattie! 

Quote of the day: It has been said ‘time heals all wounds.’ I do not agree. The wounds remain. In time, the mind, protecting its sanity, covers them with scar tissue and the pain lessens. But it is never gone. ~ Rose Fitzgerald Kennedy

Last night I decided to work on my Amazon Wish List. Each Fall, I run a Snack and Item Drive for the Foundation. Ever since COVID, this Drive has been virtual. I can assure you I miss the vibrancy, community, and camaraderie of our LIVE drives. I loved meeting our supporters and reconnecting with friends over a common goal.... stocking our Carts which we host at local hospitals, that support families caring for children with cancer. Any case, though it is my personal Amazon account, I could not get the account to show my thumbnail photo. It instead showed a completely different photo (NOT OF ME!). I tried everything I could to update this photo and I got nowhere! So at that point, I had to contact Amazon. 

Amazon is a huge company and one would think.... who is going to help me with my small problem? Well thankfully it is very easy to access customer support on-line. I must have worked on this issue for over two hours. In that time period, I worked with four different customer service people. Once the on-line folks realized they couldn't help me, they triaged me to their phone support. The last representative I spoke to was truly an amazing woman. I told her she was a miracle worker. I say this because the first three people couldn't figure out how to solve my problem. Keep in mind each time I was triaged up the ladder of support, I had to explain my story ALL OVER AGAIN. 

When I got connected to the miracle worker, she asked me to explain what was going on. This led me to explain that I am now divorced and I want the thumbnail in my account to be ONLY of me. Instead of skipping over what I was saying, she literally said to me.... I am so sorry to hear about your divorce and I am hoping you are in a better place now. NOTE that I said nothing to her about how I was feeling or any of the context regarding my divorce. This was just one human being talking to another human being, and that meant understanding that a divorce is an adjustment and a loss. So not only was this a competent and bright individual, she was a sensitive and intuitive one.

Any case, I learned that you can change your Amazon thumbnail photo by typing in "YOUR PROFILE" in the Amazon search bar. This was the only way I could upload a new image, as I got no where using the "my profile" or "Amazon family" link. This representative stayed with me on the phone for the entire time. I told her I did not want to hang up until I could see the changes in real time, and since no one else was able to help me, I did not want to lose her expertise. She understood! After making the changes, the thumbnail on my Wish List wouldn't refresh to the new photo! It was at that point that she told me it could take up to 24 hours for the system to catch up with this change. That was hard for me to comprehend, but I told her I would check on my account in the morning and if I still had problems I would call back. This morning, bright and early, I went to my computer, and VOILA..... she was correct, the thumbnail is now of ME! Though I am unhappy about so many of the changes I have had to make, I am grateful there are wonderful people along my journey who are there to help me when I can't figure out things for myself.